Terms of Service

These Terms govern your use of the Converta Studios website and services, operated by Converta Holdings ("Converta Studios", "we", "us"). By using our website or services, you agree to these Terms. If you agree on behalf of a company, you confirm you have authority to bind it.

1. Our services

We provide short-form video ad services, including ad scripting, UGC ad editing, hook testing, multilingual localization and AI video. The exact scope, volume, timeline and price for each client are set out in a written quote, proposal or order ("Order"). If an Order conflicts with these Terms, the Order wins.

2. Plans and billing

• Starter packs are paid in full upfront before work begins.

• Growth and Scale plans are monthly subscriptions billed at the start of each monthly cycle.

• Monthly plans have a 1-month minimum term. After that, you can cancel anytime before your next billing date. Cancellation takes effect at the end of the current paid cycle.

• Upgrades start right away. Downgrades take effect from the next billing cycle.

• Fees are non-refundable except where required by law or stated in your Order.

• We may pause work on overdue accounts until payment is received.

• Prices exclude taxes and transfer fees, which are your responsibility unless stated otherwise.

3. Turnaround times

Turnaround times are counted in business days and start once we have everything needed: payment (where due), an approved brief and all footage and assets. For Script + Edit work, the edit timeline starts when your footage is uploaded after script approval. Delays caused by late feedback, missing materials or changes in scope extend the timeline. Turnaround times are targets, not guarantees, and a missed target is not a breach of these Terms.

4. Revisions

Plans include unlimited scoped revisions: as many changes as you need within the approved brief, such as pacing, captions, music, cuts and on-screen text. A new concept, script, direction or significantly different footage after approval counts as a new request and may be quoted separately.

5. Your responsibilities

• You must own or have permission to use all footage, product images, music, logos, people's likenesses and other materials you send us.

• You are responsible for the accuracy of product claims, offers and prices in your ads, and for meeting advertising rules and platform policies (including AI content labeling where required).

• You must review and approve each final ad before running it.

You agree to cover any claims, losses or costs arising from materials you provide or from how you use the finished ads.

6. Ownership and files

• Final ads: once paid in full, you own the final ads we deliver to you.

• Raw project files: included on Growth and Scale plans and available as a paid add-on on Starter. They are delivered only after full payment.

• Licensed assets: stock music, stock footage, fonts, templates and some AI-generated elements are licensed, not sold. You may use them only within the delivered ads, and they are not transferable on their own.

• Our know-how: we keep ownership of our methods, templates, tools and general skills.

7. Portfolio use

We will not show your ads, footage, brand or results in our portfolio, case studies or marketing without your written permission.

8. AI-generated content

AI video and AI-assisted work may contain imperfections. We review it before delivery, but you are responsible for final approval. AI avatars are presented as presenters, not as real customers, and we will not create fake testimonials.

9. Free offers

• Free ad teardown: one per brand, delivered as written feedback. It is advice only and creates no ongoing obligation for either side.

• Free trial edit: one per brand, up to 30 seconds, from your footage, unless we agree otherwise in writing.

We may change or end free offers at any time.

10. No guaranteed results

We build ads to perform, but ad results depend on many factors outside our control, such as targeting, budget, offer, product and platform algorithms. We do not guarantee any specific views, click-through rate, conversions, sales or return on ad spend. Results shown on our website are examples, not promises.

11. Confidentiality

Each side will keep the other's non-public information confidential and use it only for the work under these Terms.

12. Limitation of liability

To the fullest extent allowed by law, we are not liable for indirect, incidental or consequential losses, including lost profits, revenue or data. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim arose.

13. Ending the relationship

Either side may end the relationship as described in section 2. We may end or suspend services immediately if you breach these Terms, fail to pay or ask us to create unlawful, misleading or harmful content. Sections 5, 6, 10, 11 and 12 continue after the relationship ends.

14. Website use

You may not misuse our website, attempt to disrupt it or copy its content for commercial use without permission.

15. Governing law

These Terms are governed by the laws of the country where Converta Studios is registered.

16. Changes to these Terms

We may update these Terms. The new version applies from its effective date. Active clients will be notified of significant changes by email.

17. Contact

Converta Studios (Converta Holdings) Email: hello@convertastudio.com